#Onyx house somerset manuals#
#Onyx house somerset full#
#Onyx house somerset software#
#Onyx house somerset free#

You must take reasonable care of the items, retain all original packaging and must not use them. To cancel your order using the Consumer Contracts Regulations, you must e-mail or write to us with your details and order number and state that you are cancelling your order and claiming your rights under these regulations.

#Onyx house somerset software#

This does not apply to any perishable goods, unsealed software or item personalised or made to your specification. You have a right to cancel your order within a fourteen working day cooling off period following the day after the date of delivery for any unused item purchased through the website under the Consumer Contracts Regulations. Please check the size-chart listed on the product page carefully before ordering underwear, if you require any more detailed sizing assistance then please get in touch and will be happy to measure etc as you require.Д®lectronics/ data products - returns policy excludes CD/DVD disks, memory cards & data products or any electronic products such as GPS or watches once registered or activated.ДЇaulty or warranty returns- please go to the Warranty / Service page and complete the claim form is required. Underwear - For hygiene reasons we are unable to offer a refund or exchange on briefs, boxers and other underwear returned to us as we are unable to resell these to other customers. This is for your own safety and the safety of others.

#Onyx house somerset manuals#

All packaging including tags and instruction manuals must be present, otherwise we will not be able to accept your return. Any shoe boxes defaced by parcel tape, stamps, writing or our returns address etc on will not be accepted and will be returned back to you.Д¬limbing Equipment - Safety equipment (climbing gear such as, but not restricted to, harnesses, helmets, ropes, hardware & slings) must be returned in brand new and unused condition as per our returns policy. Please check tent dimensions, floor plans and details carefully or if you are unsure please visit one of our stores or shows to view before purchase.ДЇootwear - Please note in the case of footwear returns please use outer packaging to send the product back. Tents, awnings, canopies & extensions - Please note that once a tent, awning, canopy or extension has been pitched outside we are unable to accept it back under the 90 day return policy as it not in a new and unused condition. Please don't write or stick returns labels to the product packaging itself but use an outer bag or box. For unwanted items the order will be refunded excluding any delivery charges. All product packaging, labels and tags must be included.

#Onyx house somerset free#

We don't offer free returns for unwanted or unsuitable orders back to us, you're welcome to drop an order back into one of our stores.ДЄll goods must be in a new and unused condition. Please allow a reasonable timescale for completion of this process, customer services can advise further. If after receipt of your claim form the product needs to be returned to us we will provide a pre-paid returns label or arrange collection for larger / heavier items, customer services will advise when we receive you claim form.ДЇor technical faults or repairs we use the services of the original manufacturer or nominated agentfor inspection, testing and high quality guaranteed repairs. Please don't send a product back without contacting us first using the contact form. If you have an item purchased from one of our stores, please contact the respsective store directly. We stand by the quality and performance of the products we sell, as a genuine stockist we offer manufacturer extended guarantees where applicable.ДЇor faulty products and warranty, please complete the claim form, you'll need your order number and some pictures when appropriate. Please include as much information as possible to help us fully understand the issue. There are over 5,800 Collect+ stores often open 7 days a week.ДЎ: Pack your itemand complete returns formДў: Buy a returns label for ВЈ4.49 at Collect+ДЈ: Drop off at Collect+ shop and get a receiptД¬ollect+ is a service separate to Taunton Leisure, click here for their terms & conditions. Please retain proof of posting or tracking receipt in case of query.Д®asy and convenient returns with Collect+ (you're welcome to use any service you wish like Royal Mail, Hermes if you prefer) You are welcome to use Royal Mail or whichever delivery or service is convenient to return your order to us.

#Onyx house somerset full#

Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. Simply return the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt.